iiHelpdesk Changelog

  1. · v1.2.0

    Added Organizations & Contacts for B2B support history, plus live SLA breach warnings on the agent dashboard so at-risk tickets surface before a deadline is missed, not after.

  2. · v1.1.0

    Added the embeddable live chat widget — drop it into any page of your site or app so customers can start a conversation from wherever they already are, with chats that flow straight into the same ticket queue.

  3. · v1.0.0

    Initial public release of iiHelpdesk: structured ticketing, AI-assisted ticket triage, and a self-service knowledge base.

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